Welcome to boldgoodsshop.com – your one-stop children’s clothing shopping paradise!
To ensure that your shopping experience is both satisfying and convenient, we have formulated the following return and exchange policy. Please read the following carefully to understand our return and exchange process and conditions.
- Return and Exchange Eligibility
Product Conditions: Only unused, undamaged, unwashed products with original packaging and labels are eligible for return and exchange.
Time Limit: You can apply for a return or exchange within 7 days after receiving the product. Please note that special products (such as customized products, seasonal products, etc.) may have different return and exchange periods. Please refer to the product details page or consult customer service for details.
Reason Description: You need to explain the reason for the return or exchange when applying for a return or exchange, such as inappropriate size, product defects, dislike, etc. - Return and Exchange Process
Submit an application: Please log in to your account, find the order details page, click the “Apply for Return and Exchange” button, and fill in the relevant information as prompted. If you do not have an account, you can submit an application through the link or method provided by customer service.
Review Application: We will review your application as soon as possible after receiving it, usually within 3 working days. After the review is passed, we will send you a return confirmation email and provide the return address and return guide.
Returning the goods: Please send the goods back to the designated address according to the return guide. We recommend that you use a mailing method with tracking function so that we can confirm that we have received the return.
Refund or exchange: After receiving the return and confirming that the goods meet the return and exchange conditions, we will refund or exchange them according to your choice. The refund will be returned to your payment account, and the exchange will be sent out according to your request. - Notes
Shipping costs: Unless the goods are defective or we have sent the wrong goods, the shipping costs of returns and exchanges are borne by the customer.
Refund time: Refund processing usually takes 3 working days, depending on your payment method and bank processing time.
Exchange restrictions: Exchange goods may be subject to inventory restrictions. If the exchanged goods are out of stock, we will process a refund for you.
Special goods: Some special goods (such as customized goods, seasonal goods, etc.) may not support returns and exchanges. Please refer to the product details page or consult customer service for details. - Privacy and data security
We respect and protect your privacy and data security. During the return and exchange process, we will handle your personal information in accordance with our privacy policy.
We are committed to providing you with a great shopping experience. If you are not satisfied with your purchase, we will wholeheartedly provide you with a return and exchange service. Please rest assured that if you have any questions, we are always at your service!